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TSMSS Webinar: Pivotal Conversations
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3/22/2019
When: 12:00 PM
Where: Webinar
United States
Contact: Kendra Zepeda
713-448-2104


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Pivotal Conversation
Brianna Foulkrod, CPMSM, CPCS


 

Objectives:

 

At the end of this program attendees will understand: 

  1. Equip yourself to be ready for pivotal conversations!
  2. Know how to recognize them and react appropriately.
  3. Recognize destructive and counterproductive behaviors.
  4. Learn how emotional intelligence plays a role.

 

Pending approval for 1 hour of NAMSS Continuing Education credits

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