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TSMSS Webinar: Mastering Difficult Conversations - Session 2: Communication Essentials
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When: 12:00 PM
Where: Webinar
United States
Contact: Kendra Zepeda

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Mastering Difficult Conversations
Session 2: Communication - Communication Essentials
Tami West




At the end of this program attendees will understand: 

  1. Differentiate among types of difficult conversations. 
  2. Learn the importance of intentionally choosing words.
  3. Develop skills for confident body language.
  4. Develop conversational techniques to use with different personality types.


Approved for 1 hour of NAMSS Continuing Education credits

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