Texas Society for Medical Services Specialists

Job Position

Medical Staff Services Manager

Contact Name

Courtney Atwood

Company Name

Children's Medical Center at Dallas

Address

1935 Medical District Drive

City

Dallas

State

TX

Zip

75235

Email

courtney.atwood@childrens.com

Phone Number

214-456-2066

Fax Number

214-456-1923

Job Qualifications

Education: Four-year Bachelor's degree or equivalent experience required Licenses & Certification: Certification as a Certified Provider Credentialing Specialist (CPCS) required Certification as a Certified Professional in Medical Staff Management (CPMSM) within one year of hire required Experience: Minimum 5-7 years of related experience required. Five or more years experience in Medical Staff Services, preferably in a hospital setting with at least two years experience in a leadership/management role required. Specific Knowledge, Skills and Abilities: Strong computer skills are required. The ability to hear and communicate with others in a clear, understandable and professional manner on the phone and in person and the demonstrated use of excellent written and verbal communication skills is required. The ability to interact effectively with peers, executive and medical staff, patient families and other customers in a manner that represents Children's positively is required. Excellent organizational skills and attention to detail; effective follow-through and commitment to excellence is required. The ability to provide clear and accurate direction and guidance, and the ability to train, mentor and oversee staff productivity and performance is required.

Job Description

Position Summary This position is responsible for managing the operational, financial and personnel activities of the department to ensure compliance with all state, federal and regulatory standards. The manager for this department will ensure that all credentialed practitioners are processed in accordance to hospital policy and that all elements of the credentialing and privileging process, as well as all other departmental functions, are carried out efficiently and thoroughly. Essential Duties and Responsibilities: Oversee the credentialing and privileging process for all credentialed practitioners. Ensure that all applicants meet the applicable, current criteria and that their applications or reapplications are processed in a timely, efficient and thorough manner in accordance to all policies, procedures and regulations. All aspects include, but are not limited to the processing of: medical/dental staff and allied health staff initial and reappointment applications, requests for clinical observations, leaves of absence, requests for temporary or disaster privileges, resignations, additional privileges, background checks, fast track procedures, pre-screening applicants and other requests/processes as presented to the department. Identify and analyze the design of jobs, work processes, work flows, etc., for the department and implement appropriate changes to improve effectiveness, productivity and efficiency that support the overall goals of the department, including conducting audits as required of files, turnaround time, data entry, etc. Identify and implement process improvement initiatives as needed. Effectively coordinate, integrate, and communicate information and services within the department and with other departments (such as practitioner privileges, statistical information, privileging criteria, etc.). Recruit, train and manage all team members with the department. Ensure continuous mentoring, training and development of each team members with continuous feedback and performance monitoring. Maintain professional growth and development through seminars, workshops and/or professional affiliations to remain abreast of latest developments and trends in Medical Staff Services. Ensure staff maintains current technology and knowledge through training and continuing education programs. Ensure that staff maintains required licensure or professional certifications, when applicable. Provide in-service education to hospital staff. Work in collaboration with Quality, Information Systems, Medical Records and other applicable departments to ensure compliance with all regulatory requirements related to credentialed practitioners, including, but not limited to: Ongoing Professional Practice Evaluations, Orientation and Education, License and Certification Renewals, Focused Professional Practice Evaluations, Regulatory Readiness and other elements deemed appropriate by the VPMSA or Senior Director of Medical Affairs. Prepare all materials required for the appropriate committee reviews (Credentials, Medical Executive Committee, Board of Director, ws, etc.) and ensure accuracy of data presented and follow up on all required information, requests, communication, etc. Update and maintain all medical staff policies and procedures related to credentialing and privileging. Work collaboratively with physician leaders as applicable to ensure that all privilege delineations and other credentialing or privileging documents are kept up to date and are reviewed frequently. Oversee the support and record keeping for all Medical/Dental Staff meeting unless supported by other areas deemed appropriate by the Senior Director of Medical Affairs. Oversee contracted services utilized by the department to ensure all aspects of the contract are fulfilled and all areas are in continuous compliance with all standards. Plan and manage annual budgets (operating, capital or any special type of budget) to carry out the goals and objectives that have been established by the department and ensure efficient and appropriate use of funds as outlined in Children's policies.

Special Instructions

If interested to email Courtney Atwood at courtney.atwood@childrens.com