TSMSS 2009 Annual Conference Program--Putting the Pieces Together

TSMSS 2009 Annual Conference Accommodations    Airports    Airlines    Rental Cars    Airport Shuttle    Attire
Continuing Education Credits    Exhibits    Registration    Cancellation    Professional Dev. Courses     Sunday    Monday    Tuesday     Wednesday    Proceedings    TSMSS Wear!

If you'd like to download a PDF of the full registration brochure, just click here!
If you'd like to register online right now click here to registerr!

You are invited to join your friends and colleagues March 30 - April 1, 2009, in Addison, Texas, for the Texas Society for Medical Services Specialists' 32nd Annual Conference. The 2009 Conference, Exhibition and Professional Development Courses offer excellent educational opportunities at affordable prices for medical staff services professionals, managed care professionals, and provider credentialing specialists from across the state. Administrators, chiefs of staffs and other medical staff leaders are invited and encouraged to attend. This statewide event is open to TSMSS members and nonmembers. Managers, supervisors and team leaders are urged to recognize and encourage additional staff members to attend. The Conference offers the perfect opportunity for nonmembers to realize the valuable professional enhancements provided by TSMSS.

Location & Accommodations--Return to Top of Page
All Conference activities will take place at the Dallas/Addison Marriott Quorum Hotel which is conveniently located in Addison, the "Entertainment Capital" of North Dallas! The hotel is a short walk or ride to numerous restaurants, entertainment venues and shopping - including the popular Galleria Shopping Complex -which is easily accessible with the hotel's complimentary shuttle service. The Dallas/Addison Marriott Hotel is equidistant from both of Dallas' major airports and offers ample low-cost, covered self parking. A block of guest rooms are reserved for TSMSS at a discount rate of $149 (single/double) plus 13% occupancy tax. To receive the discounted rate, call the hotel at 800-228-9290 or 972-661-2800. Online, (click here to make reservations online. You must identify that you will be attending the TSMSS Annual Conference. The cut-off date is Friday, March 6. After March 6, reservations will be accepted on a space available basis only. The hotel will honor the group rate 3 days prior/3 days after the Conference dates, based on availability.

Airports -- Airlines -- Rental Car -- Airport Shuttle--Return to Top of Page
Dallas is served by two major commercial airports-Dallas/Fort Worth International (DFW) and Love Field. Both airports are approximately 45 minutes from the Marriott Dallas/Addison Quorum Hotel.

American Airlines is offering discount fares to Dallas for travel between March 26 and April 4.To book your reservation on American Airlines, American Eagle and American Connection, call the Meeting Services Desk at 1-800-433-1790 ($10 additional fee will apply) or book online at www.aa.com. (no additional fee). After selecting your flight(s), under the "Enter Passenger Details" tab, go to the "AA.com Discount Code" field and enter in A1639BA.

Avis Rent-A-Car is offering guaranteed discounts for attendees. TSMSS' Avis Worldwide Discount (AWD) Number is G028194. To receive the best rental rates available, reference this number when calling Avis directly at 800-331-1600 or online at: http://tinyurl.com/ypnzd9. Rentals may occur at any location in the Dallas-Fort Worth area or any other Avis location. Discounted rates are effective 7 days before and 7 days after the Conference. Advance reservations are encouraged.

SuperShuttle is offering discounted rates ($2.00 off one-way; $5.00 off round-trip) to and from both airports and the Marriott Quorum. To make reservations, go to: www.supershuttle.com/default. . This code is valid for travel between March 25 - April 5, 2009. Taxi service to/from both airports is available for approximately $54 one way.

Attire--Return to Top of Page
Business Attire/Business Casual is appropriate for all educational sessions. Please remember that temperatures in hotel meeting rooms are seldom set at a comfortable level for all. We encourage you to bring a sweater or jacket in the event you become too cool.

Continuing Education--Return to Top of Page
A total of 14.5 cumulative CEU's for this program have been applied for at NAMSS (subject to change). Due to concurrent and optional sessions, earned hours may vary from attendee to attendee.

Exhibits--Return to Top of Page
Exhibiting companies will be showcasing products and services of interest on Monday and Tuesday. Refreshment Breaks will be served in the area and drawings for great door prizes will be held in conjunction with the Exhibits. Three hours of dedicated exhibit time is included in the program. Information on exhibit and sponsorship opportunities is available at www.tsmss.org or contact TSMSS at 972-755-2560 or by email: soliver@challenge-management.com Click these links to open a PDF file of the Exhibitor Prospectus, Exhibitor Contract, Sponsorship Opportunities .

Registration Discounts --Scholarships Available--Return to Top of Page
Reduced registration fees are available for additional personnel attending from the same hospital or facility. Registration fees will be discounted $50 for the second and additional attendees. Registration forms must be completed for each registrant and full payment must accompany the forms. A portion of the non-member registration fees may be applied toward first-time new membership for 2009. Scholarship guidelines and an application form are available at www.tsmss.org. ONLINE REGISTRATION is NOW OPEN...CLICK HERE TO REGISTERr!

Cancellation--Return to Top of Page
Cancellations received in the TSMSS office no later than March 6 will receive a refund minus a 20% administration fee. After March 6, no refunds will be made, but a substitute from the same organization can be named. Replacement name(s) must be submitted to the TSMSS office prior to the Conference.

2009 Professional Development Course (pre-Conference)--Return to Top of Page
Certified Professional Credentialing Specialist Course Overview
Certified Professional Medical Services Management Course Overview


Saturday, March 28, 2009

7:00am Continental Breakfast

8:00am-5:00pm CPMSM Workshop
Christina Giles, CPMSM, MS
Chris Giles is the principal in Medical Staff Solutions, a consulting firm specializing in education/ training of credentialing personnel and orientation/training of medical staff leaders, medical staff administrative functions such as credentialing, privileging and peer review, assessment and development of medical staff governance documents, policies and procedures and survey preparation. She also serves as an advisor to multiple medical staff publications, and is a contributing editor to "The Medical Staff Services Handbook: Fundamentals and Beyond."

12:00noon Luncheon for Workshop Registrants

1:00pm-5:00pm CPCS Workshop
Carol Cairns, CPMSM,CPCS
Carol Cairns is President of PRO-CON, located in Plainview, IL, and is a Senior Consultant at the Greeley Company, a division of HCPro, Inc. She is a consultant, author and educator with over 30 years' experience in healthcare management. She has particular expertise in credentialing and privileging. As a faculty member for the National Association Medical Staff Services (NAMSS), she also co-authored the agency's educational program on credentialing.

Sunday, March 29, 2009--Return to Top of Page

7:00am Continental Breakfast

8:00am-12:00noon Legal Session for CPMSM & CPCS Professional Development Courses
Joanne Hopkins, BS,MS, JD
Joanne Hopkins is a solo practitioner from Austin. She is board certified in health law and limits her practice to the representation of health care providers on operational and regulatory issues. One of her primary focus areas is hospital medical staff relationships and medical peer review. She is the author of "Medical Staff Law and Important Legal Cases". She is a former chair of the Health Law Section of the State Bar of Texas, a NAMSS faculty member and a former nurse.

12noon - Luncheon for Workshop Registrants

1:00pm- 5:00pm CPMSM Workshop
Christina Giles, CPMSM, MS

1:00pm- 5:00pm CPCS Workshop
Carol Cairns, CPMSM, CPCS

CONFERENCE SESSIONS

Monday, March 30, 2009--Return to Top of Page

8:30am Registration

8:30am Continental Breakfast for Workshop Registrants

9:30am-11:30am Optional Workshop
Pre-registration required; additional fee
What We Can Learn From the Court Cases (Reversals) aka Kadlec and Poliner
Joanne Hopkins, JD,MS
Focusing on the reversals in the Kadlec and Poliner cases, this interactive session will address sharing medical peer review information with other health care entities (including website responses), liabilities for disclosure and nondisclosure, methods for maintaining confidentiality protections and guidelines for policy development. The session will also provide recommendations for medical staff bylaws' provisions as a result of the Poliner case on summary suspensions, corrective action investigations and voluntary agreements with practitioners.

11:45am-12:25pm "Meet, Greet and Eat" Luncheon
Individual lunches for all Conference registrants will be available for pick-up outside the General Session meeting room.

12:30pm-2pm Opening General Session

The Dance of the Generations
Bob Scott, University of Texas Medical Branch
For the first time in American history, there are four distinct generations in the work-place; the Traditional Generation, Baby Boomers, Generation X and Generation Y (or Nexters). Through defining events, each generation has developed a unique "filter" though which they hear and process information. Our speaker today, Bob Scott, will give us a unique, humorous and ENERGETIC look at how we can bridge the generation gap in the work place.
Mr. Scott has a degree in accounting from Texas Tech University and is currently with the University of Texas Medical Branch as a Senior Business Partner in Organizational Effectiveness. He and his life partner are avid sailors and spend as much time as possible on their 30 foot sail boat, "Pride." As Baby Boomers, they also have one daughter who is Generation X-er and one daughter who is a Y-er. The sailboat and the daughters explain why Bob is interested in trying to bridge generational differences and also why he has little expendable income!

2:05pm-2:25pm Refreshment Break with Exhibitors
Meet and greet the companies who support TSMSS as they showcase their products and services. Refreshments will be served.

2:30pm- 4:20pm Concurrent Session I
Credentialing 101
Christina Giles, MS, CPMSM
This session will focus on the review of the JC and NCQA standards as they relate to credentialing. In addition, a discussion on the various credentialing environments, acceptable sources for verification of information, how to identify" red flags" and what to do about them, will be included.

2:30pm-4:20pm Concurrent Session II
Don't Get No Respect? Maybe It's Your Job Description
Carol Cairns, CPCSM, CPCS
Many MSPs perform various management functions yet often are not recognized for their knowledge and responsibilities in patient safety, accreditation, risk management and physician competency. A meaningful and effective job description is exactly the tool needed to gain recognition and appropriate compensation for you and your staff.

4:30pm-5:30pm Reception with Exhibitors
Relax and enjoy refreshments with friends and peers while visiting with exhibiting companies…a great way to end a productive day!

Tuesday, March 31, 2009--Return to Top of Page

7:30am Registration

7:30am Continental Breakfast

8:30am-10:00am General Session
In GodWe Trust…All Others Must Document
Christina Giles, MS, CPMSM
It must be done, and taking minutes seems so easy - yet is it really? Have you ever read a set of minutes and wondered: "What really happened at this meeting?"or (worse) has a surveyor reviewed your minutes and raised questions that no one could answer? Documentation is an art and can be learned. In the medical staff office, minutes are an important and necessary activity. This session will focus on the basics and provide examples and samples for review and discussion.

10:05am-10:25am Refreshment Break with Exhibitors
Another opportunity to visit with companies who provide services and products to TSMSS members and Conference registrants while enjoying refreshments.

10:30am-12noon General Session
One Small Voice
 Dolly Marting
 Dolly Marting's credo is profound in its simplicity: "what you cannot change, rearrange!" During this presentation, you will laugh and learn as she shares a fresh approach to dealing with adversity. Through example and wit, Dolly exemplifies how "The Power of One" can impact business as well as personal relationships. As a motivational speaker and humorist, Dolly Marting is often asked what motivates her. Her reply is simple: "When my daughter's only two children, who were completely normal at birth, were each diagnosed with a rare neurological malady at two years of age, I chose to speak on behalf of the profoundly retarded, many of whom have no speech at all". "One Small Voice" tells the story of her grandsons and relays the humorous and heart-warming experiences that evolved from this deep, dark place. Dolly donates all fees received from her speaking engagements directly to facilities serving the profoundly retarded.

12:05pm-1:25pm Awards, Recognition and Installation of Board of Directors Luncheon
All Conference attendees are invited and encouraged to attend the Annual Awards and Installation Luncheon. Award recipients will be introduced and honored. The outgoing Board of Directors will be recognized and the incoming Board installed.

1:30pm-3:00pm Concurrent Session I
Roles and Responsibilities of Medical Staff Leaders, Administration, and MSPs in Credentialing and Privileging
Carol Cairnes, CPCSM, CPCS
MSPs walk a continuous tightrope as they support the medical staff and senior management in achieving goals. This session outlines the roles and responsibilities of medical staff leaders, senior management, and MSPs in credentialing and privileging.

1:30pm-3:00pm Concurrent Session II
Evaluating the Impact of Consumer-Generated Media
Carol Gibbons, CJ Consulting
Establishing privileges in any healthcare environment requires an increasing collection of data. More often data is available on the Internet, however, in most cases, the data is unverified and contains inconsistencies. Learn to sift through this data for credentialing physicians or enhancing the reputation of your practice on the Internet.

3:05pm-4:00pm Refreshment Break with Exhibitors
You will want to take advantage of this last opportunity to view the products and services of the exhibitors! In addition, drawings for fabulous door prizes will take place while you enjoy refreshments.

4:05pm-5:30pm Concurrent Session I
The Joint Commission Survey 2009 Medical Staff Issues
Nelson Sirlin, MD
Trying to understand the 2009 Standards can be quite confusing. This session will get into the real challenges the Medical Staff Offices are faced with in trying to comply with the 2009 standards.
Dr.Nelson Sirlin has been a physician surveyor for The Joint Commission for over 10 years. In this role, he surveys Hospitals, Critical Access Hospitals and Long Term Care organizations. He also surveys with the Special Surveyor Unit. He is past chairman of The Joint Commission's Surveyor Advisory Group, and is presently a member of the Physician Integration Committee of The Joint Commission. Dr. Nelson Sirlin received his M.D. degree from Thomas Jefferson University in Philadelphia, PA. He is Board Certified in OB-GYN and spent his professional practice career in Minnesota.Dr. Sirlin currently resides in Tucson,Arizona, and Boulder, Colorado.

4:05pm-5:30pm Concurrent Session II
Physician Perspective on Credentialing
Herman Williams,MD,MBA
This session will outline several of the new TJC requirements that impact physicians and medical staff leadership directly. The presentation will review what solutions were developed by a major medical system to meet the requirements related to FPPE & OPPE, Peer Review and Disruptive Behavior.

Wednesday, April 1, 2009--Return to Top of Page

7am-2:00pm Registration

7:30am Continental Breakfast

8:30am-9:55am Concurrent Session I
Partnering for Success: Tackling FPPE and OPPE Requirements as a Team
Susan Goodwin, CPHQ, FNAHQ, FACHE
An overview of the FPPE & OPPE requirements from the perspective of the Medical Staff Services professional will be presented. A discussion will cover the collaborative approach between Medical Staff Services and Health Care Improvement Departments - necessary in order for standards to be met.
Susan Goodwin is an Assistant Vice President of Credentialing and QRS Systems with the Clinical Services Group of the Hospital Corporation of America, Inc. She is a Registered Nurse (RN),a Certified Professional in Healthcare Quality (CPHQ), a Fellow of the National Association for Healthcare Quality (FNAHQ), and a Fellow of the American College of Healthcare Executives (FACHE). Susan's experience is in the areas of hospital administration, and particularly quality, utilization, risk management, medical staff credentialing and regulatory/accreditation compliance. She is currently a member of the Joint Commission's Hospital Advisory Council, the Nursing Advisory Council, and a task group for the Standards Improvement Initiative (SII). Susan currently serves as the Chairman of the Hospital Professional Technical Advisory Committee (PTAC).

8:30am-9:55am Concurrent Session II
Understanding Medicaid
Jim Lemons, National Healthcare Reimbursement Consultants, LLC
This session will focus on the Texas Medicaid enrollment process with emphasis on issue identification and resolution. An overview of the paper and electronic enrollment process will be provided. In addition, insight on issues impacting Medicaid providers in 2009 will be covered. Jim Lemons is a partner with the healthcare consulting firm National Healthcare Reimbursement Consultants.
Jim and his partner have over 30 years of combined experience in Texas Medicaid policy, education, billing and program implementation. Jim was a former Provider Relations leader with EDS-NHIC and was a leader of provider education activities associated with re-enrollment, managed care, TDH Connect, TexMed Net and Compass-21.

10am -10:30am Refreshment Break

10:35am-12noon Closing General Session
TexasMedical Board Disciplinary Process
 Mari Robinson, JD
The closing general session will cover an overview of the rules and processes relating to the disciplinary procedures at the Texas Medical Board.

Conference Proceedings - Going Green--Return to Top of Page
TSMSS is pleased to join the growing number of associations and companies making the decision to support environmental responsibility by providing the educational session handouts and materials on a USB flash drive. At check-in, all registrants will receive a USB flash drive instead of printed Proceedings. A printed program and schedule of Conference events will be distributed also. At least one week prior to the Annual Conference in Dallas, session handouts will be available on the TSMSS website. You may print the materials for the sessions you plan to attend prior to arrival or bring your laptop to view materials during the session. The Marriott Hotel's Business Center will also be available if you would like to print materials on-site (fees will apply); however, to avoid delay and expense, we encourage you to print the materials in advance of the Conference. If you would like to receive a printed copy of the Proceedings, you may indicate your preference on the Registration Form. The cost is $25 per copy and the order must be received IN ADVANCE no later than March 9.


TSMSS Wear!
Demonstrate your pride in your profession and your professional association by wearing clothing with the TSMSS Logo!

Order by March 1 and you can pick up your order at the TSMSS Conference and you won't have to pay for shipping! Take a look at the brochure...you'll be sure to find something just right for you!

You have your choices of sports shirts, sweaters, t-shirts, full-zip no-hood sweatshirts, hooded full-zip sweatshirts, and 1/4 zip sweatshirts. And you can pick from several colors!